Monash Council performance survey under way (11.02.2014)

Written on the 12 February 2014

  • Community Satisfaction Survey to find out what residents and businesses think about Monash Council
  • 400 ratepayers will be randomly selected to participate
  • Victorian Coalition Government working to build stronger local communities


Four hundred local residents and ratepayers will have the opportunity to have their say on Monash Council’s performance by taking part in the 2014 Community Satisfaction Survey.


The statewide telephone survey, which began in late January, is an important tool used by the Victorian Government and councils each year to collect direct feedback from the community about council services.

Member for Southern Metropolitan Region, Georgie Crozier said Monash Council is one of 67 Victorian local councils participating in the survey this year.

“Survey respondents will be selected randomly and I encourage all those who do receive a phone call to take full advantage of this opportunity to share their opinion on Monash Council’s performance,” Ms Crozier said.

Community opinion is sought on four main areas: council’s overall performance, community consultation, advocacy and customer service.

Monash Council will receive its individual survey report in May and the Statewide Local Government Services Report will be made available at the Local Government Victoria website shortly thereafter.


The 2013 survey found that two-thirds of respondents enjoyed a council-managed recreation facility, 43 per cent participated in community and cultural activities, 16 per cent used council family support services and 14 per cent relied on support for older residents – more than half of people surveyed rated these services as average or better.

Minister for Local Government Janette Powell said she looked forward to seeing an improvement on last year’s survey result where half of the respondents also rated overall council performance as good or very good.

“Local councils provide a diverse range of community services – from maintaining footpaths and swimming pools, to managing community hubs and public libraries and meeting the needs of people of all ages and abilities,” Mrs Powell said.

The annual survey assesses performance against a range of measures to help councils respond more effectively to the changing needs of their local communities.”


The Community Satisfaction Survey is being conducted by the Department of Transport, Planning and Local Infrastructure on behalf of Monash Council.

For more information on the Community Satisfaction Survey and the Statewide Local Government Services Report

please visit


Media contact: Victoria Lane (03) 9555 4101

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